As of 4:20PM, Saturday, March 13th, the power went out for all residence of Sycamore Park, located in the South End of New Rochelle, bordering Pelham Manor. On Sunday, March 14th around 11:00AM the problem confirmed by Con Edison Customer Service via a phone that a transformer went out on Kings Hwy. I visually observer two Con Edison vehicles. One even asked me where 75 Kings Hwy was located. So with this information I assumed that the transformer would be changed in a few hours and that the power would be restored. Well, this did not come to be. When returning home, there were no Con Edison vehicles to be found. I thought that power was restored, it was not. I then contacted Con Edison again and asked about the status of my power. They told me that they had no information. I then informed them that I called earlier that morning and that another representative informed me that a transformer was out on Kings Hwy. and that I visually had seen the crew and actually spoke to on e of the workers. Once again, she stated that there was no record of anyone dispatched to that location and that no record confirming that a transformer was out. This is outrageous. The representative then stated that the crew may have been pulled from that site to go to another site, but that there was no record of this. I then proceeded to drive around the South End of New Rochelle.