New York, NY (December 14, 2010) – Metro-North riders found a note from the railroad on their seats tonight. The note was not about a service problem – it was an explanation of the 11.1% fare increase scheduled to take effect on December 30, 2010. In addition to the price up-tick for fares in New York State, the type of tickets sold and the terms they’re sold under have changed.
All WebTicket (internet purchase) discounts are being eliminated and a few types of tickets will no longer be sold via the web. Special event, ‘Getaway’, single day one-way and round trip tickets will no longer be available. The Mail&Ride 4% discount is being reduced to 2% or eliminated for travel between New York State stations. On-board step-up, ride extension and senior fares are also being increased. One-way and round trip tickets will be refundable only from 30 days of purchase, down from 6-months.
A $10 ticket refund processing fee will be implemented for redemption of unused or partially used tickets.
The life of issued tickets is being reduced. One-way and round trippers live only 14 days (reduced from 6 months) and ten-trips are reduced from 1 year to 6 months.
The bad news follows the good news Metro-North Railroad received that 93% of the customers surveyed this past June said overwhelmingly that they were satisfied with the train service overall. The poll had a range of topics from comfort, seat availability, and scheduling, to on-time performance and employee courtesy. The railroad also surpassed its sister commuter rail agency, Long Island Rail Road, for ridership last month.
"We at Metro-North are gratified that our customers are for the most part happy about taking our trains and that our front line employees continue to get extremely high ratings - 96% are satisfied with the courtesy and responsiveness of employees," said Metro-North President Howard Permut. "We will increase our efforts to improve in areas customers are least satisfied with, such as the perennial problems - toilets, both on trains and in stations, and communications during disruptions," he added.
To see photos and the restof the story on my transportation blog, click on this link below - http://railientrails.blogspot.com/2010/12/on-heels-of-fare-increase-summ...